TY - JOUR
T1 - Utilizing technology to improve intraoperative family communication
AU - Wieck, Minna M.
AU - Blake, Blue
AU - Sellick, Chanda
AU - Kenron, Daniel
AU - DeVries, Daniel
AU - Terry, Susan
AU - Krishnaswami, Sanjay
N1 - Publisher Copyright:
© 2017 Elsevier Inc.
PY - 2017/5
Y1 - 2017/5
N2 - Purpose To create and assess satisfaction with an electronic-medical-record (EMR) integrated communication system designed to optimize perioperative communication with families. Methods We built a tool in the EMR's intraoperative nursing navigation screen for sending customized or standardized text pages to families in English or Spanish. Preoperatively, families were given text pagers with instructions and a hospital map to facilitate leaving the waiting area. After 6 months, Press-Ganey™ data and internal surveys from randomly selected families, and all nurses and surgeons were analyzed for satisfaction and effectiveness. Results Press-Ganey™ data demonstrated 30% improvement in patient satisfaction (p < 0.05). Among families, > 90% indicated pagers were easy to use and provided the desired information during surgery. Of nurses, >90% found the system easy to use and believed it improved families' experience. All surgeons reported improved intraoperative communication and ease of finding families postoperatively. Conclusion Perioperative family communication via EMR-integrated text improves efficiency and family, nurse, and surgeon satisfaction.
AB - Purpose To create and assess satisfaction with an electronic-medical-record (EMR) integrated communication system designed to optimize perioperative communication with families. Methods We built a tool in the EMR's intraoperative nursing navigation screen for sending customized or standardized text pages to families in English or Spanish. Preoperatively, families were given text pagers with instructions and a hospital map to facilitate leaving the waiting area. After 6 months, Press-Ganey™ data and internal surveys from randomly selected families, and all nurses and surgeons were analyzed for satisfaction and effectiveness. Results Press-Ganey™ data demonstrated 30% improvement in patient satisfaction (p < 0.05). Among families, > 90% indicated pagers were easy to use and provided the desired information during surgery. Of nurses, >90% found the system easy to use and believed it improved families' experience. All surgeons reported improved intraoperative communication and ease of finding families postoperatively. Conclusion Perioperative family communication via EMR-integrated text improves efficiency and family, nurse, and surgeon satisfaction.
KW - Electronic medical record
KW - Patient satisfaction
KW - Perioperative communication
KW - Technology
UR - http://www.scopus.com/inward/record.url?scp=85016419867&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85016419867&partnerID=8YFLogxK
U2 - 10.1016/j.amjsurg.2017.03.014
DO - 10.1016/j.amjsurg.2017.03.014
M3 - Article
C2 - 28372788
AN - SCOPUS:85016419867
SN - 0002-9610
VL - 213
SP - 895
EP - 900
JO - American Journal of Surgery
JF - American Journal of Surgery
IS - 5
ER -