The role of environmental control on environmental satisfaction, communication, and psychological strees: Effects of office ergonomics training

Yueng Hsiang Huang, Michelle M. Robertson, Kou I. Chang

Research output: Contribution to journalArticle

48 Scopus citations


The main purpose of this quasi-field experiment was to test whether an office ergonomics training program reduces employees' psychological stress and improves their environmental control, environmental satisfaction, and communication levels. A conceptual model was developed and used to test these relationships. Preintervention and postintervention survey data were collected from 89 knowledge workers. The office ergonomics training program significantly improved workers' self-reported perceptions of environmental control, satisfaction with the work environment, and the degree to which the environment supported communication with coworkers. However, psychological stress was unchanged. Environmental control was found to mediate the relationship between preenvironmental and postenvironmental satisfaction. Overall, the results confirm the importance of incorporating ergonomics training into office workplaces to enhance the effective use of work environments and of knowledge workers' sense of control and environmental satisfaction.

Original languageEnglish (US)
Pages (from-to)617-637
Number of pages21
JournalEnvironment and Behavior
Issue number5
StatePublished - Sep 1 2004



  • Communication
  • Environmental control
  • Environmental satisfaction
  • Office ergonomics training
  • Psychological stress

ASJC Scopus subject areas

  • Environmental Science(all)

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