Switching to real-time tasks in multi-tasking dialogue

Fan Yang, Peter A. Heeman, Andrew Kun

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

In this paper we describe an empirical study of human-human multi-tasking dialogues (MTD), where people perform multiple verbal tasks overlapped in time. We examined how conversants switch from the ongoing task to a real-time task. We found that 1) conversants use discourse markers and prosodie cues to signal task switching, similar to how they signal topic shifts in single-tasking speech; 2) conversants strive to switch tasks at a less disruptive place; and 3) where they cannot, they exert additional effort (even higher pitch) to signal the task switching. Our machine learning experiment also shows that task switching can be reliably recognized using discourse context and normalized pitch. These findings will provide guidelines for building future speech interfaces to support multi-tasking dialogue.

Original languageEnglish (US)
Title of host publicationColing 2008 - 22nd International Conference on Computational Linguistics, Proceedings of the Conference
Pages1025-1032
Number of pages8
StatePublished - Dec 1 2008
Event22nd International Conference on Computational Linguistics, Coling 2008 - Manchester, United Kingdom
Duration: Aug 18 2008Aug 22 2008

Publication series

NameColing 2008 - 22nd International Conference on Computational Linguistics, Proceedings of the Conference
Volume1

Other

Other22nd International Conference on Computational Linguistics, Coling 2008
CountryUnited Kingdom
CityManchester
Period8/18/088/22/08

ASJC Scopus subject areas

  • Language and Linguistics
  • Computational Theory and Mathematics
  • Linguistics and Language

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  • Cite this

    Yang, F., Heeman, P. A., & Kun, A. (2008). Switching to real-time tasks in multi-tasking dialogue. In Coling 2008 - 22nd International Conference on Computational Linguistics, Proceedings of the Conference (pp. 1025-1032). (Coling 2008 - 22nd International Conference on Computational Linguistics, Proceedings of the Conference; Vol. 1).