Abstract
The Family Evaluation of Hospice Care (FEHC) survey is a 61-item questionnaire that surveys family members about care provided to the decedent by the hospice. Hospices submit their data to the National Hospice and Palliative Care Organization (NHPCO), where results are tabulated. For the first two quarters of 2004, a total of 29,292 surveys were tabulated. On average, respondents rated their overall satisfaction with care as 47.1 on a 50-point composite scale of five measures of satisfaction. Opportunities for improvement were identified for attending to family needs for support (18.2% of those surveyed reported at least one unmet need), attending to family needs for communication (10-29%), and coordination of care (22.1%). Surrogate reporting of unmet needs for pain, dyspnea, or emotional support ranged from 5.3% to 9.8%. The FEHC is a useful tool for measuring hospice performance and identifies a number of opportunities for improvement.
| Original language | English (US) |
|---|---|
| Pages (from-to) | 9-17 |
| Number of pages | 9 |
| Journal | Journal of Pain and Symptom Management |
| Volume | 30 |
| Issue number | 1 |
| DOIs | |
| State | Published - Jul 1 2005 |
| Externally published | Yes |
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Keywords
- End of life
- Family Evaluation of Hospice Care Survey
- Family satisfaction
- Quality of care
ASJC Scopus subject areas
- Nursing(all)
- Clinical Neurology
- Anesthesiology and Pain Medicine
Cite this
Family Evaluation of Hospice Care : Results from voluntary submission of data via website. / Connor, Stephen R.; Teno, Joan; Spence, Carol; Smith, Neal.
In: Journal of Pain and Symptom Management, Vol. 30, No. 1, 01.07.2005, p. 9-17.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Family Evaluation of Hospice Care
T2 - Results from voluntary submission of data via website
AU - Connor, Stephen R.
AU - Teno, Joan
AU - Spence, Carol
AU - Smith, Neal
PY - 2005/7/1
Y1 - 2005/7/1
N2 - The Family Evaluation of Hospice Care (FEHC) survey is a 61-item questionnaire that surveys family members about care provided to the decedent by the hospice. Hospices submit their data to the National Hospice and Palliative Care Organization (NHPCO), where results are tabulated. For the first two quarters of 2004, a total of 29,292 surveys were tabulated. On average, respondents rated their overall satisfaction with care as 47.1 on a 50-point composite scale of five measures of satisfaction. Opportunities for improvement were identified for attending to family needs for support (18.2% of those surveyed reported at least one unmet need), attending to family needs for communication (10-29%), and coordination of care (22.1%). Surrogate reporting of unmet needs for pain, dyspnea, or emotional support ranged from 5.3% to 9.8%. The FEHC is a useful tool for measuring hospice performance and identifies a number of opportunities for improvement.
AB - The Family Evaluation of Hospice Care (FEHC) survey is a 61-item questionnaire that surveys family members about care provided to the decedent by the hospice. Hospices submit their data to the National Hospice and Palliative Care Organization (NHPCO), where results are tabulated. For the first two quarters of 2004, a total of 29,292 surveys were tabulated. On average, respondents rated their overall satisfaction with care as 47.1 on a 50-point composite scale of five measures of satisfaction. Opportunities for improvement were identified for attending to family needs for support (18.2% of those surveyed reported at least one unmet need), attending to family needs for communication (10-29%), and coordination of care (22.1%). Surrogate reporting of unmet needs for pain, dyspnea, or emotional support ranged from 5.3% to 9.8%. The FEHC is a useful tool for measuring hospice performance and identifies a number of opportunities for improvement.
KW - End of life
KW - Family Evaluation of Hospice Care Survey
KW - Family satisfaction
KW - Quality of care
UR - http://www.scopus.com/inward/record.url?scp=22544461071&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=22544461071&partnerID=8YFLogxK
U2 - 10.1016/j.jpainsymman.2005.04.001
DO - 10.1016/j.jpainsymman.2005.04.001
M3 - Article
C2 - 16043002
AN - SCOPUS:22544461071
VL - 30
SP - 9
EP - 17
JO - Journal of Pain and Symptom Management
JF - Journal of Pain and Symptom Management
SN - 0885-3924
IS - 1
ER -