A sociotechnical systems approach to enhance safety climate in the trucking industry

Results of an in-depth investigation

Lauren A. Murphy, Yueng-hsiang Huang, Michelle M. Robertson, Susan Jeffries, Marvin J. Dainoff

Research output: Contribution to journalArticle

6 Citations (Scopus)

Abstract

The purpose of this study was to develop a methodology that extends safety climate beyond an overall score by using the framework of macroergonomics to examine the entire system in a more comprehensive manner. The study is discussed in two papers: one paper describes the study methodology in detail (Murphy, Robertson, Huang, Jeffries, & Dainoff, in press), and the current paper describes the results of the study. Multiple methods were combined to create a systems approach, and those methods include the critical incident technique, contextual inquiries with functional role diagrams, and affinity mapping. Key informants in the trucking industry identified 19 themes that affect safety. The themes ranged from balancing work and family/personal time, the company's policy vs. practice, respecting the job of the driver, and active listening and meaningful feedback. The most prominent themes were related to the workers and their activities; the internal environment, including psychosocial job design elements; and organizational design. Such information can be used to design interventions to change the safety climate of an organization in order to reduce negative safety outcomes.

Original languageEnglish (US)
Pages (from-to)70-81
Number of pages12
JournalApplied Ergonomics
Volume66
DOIs
StatePublished - Jan 1 2018
Externally publishedYes

Fingerprint

sociotechnical system
Systems Analysis
Climate
Industry
company policy
climate
job design
Safety
industry
methodology
incident
driver
worker
organization
Climate Change
Task Performance and Analysis
Organizations
Feedback
time

Keywords

  • Macroergonomics
  • Safety climate
  • Sociotechnical systems theory

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Physical Therapy, Sports Therapy and Rehabilitation
  • Safety, Risk, Reliability and Quality
  • Engineering (miscellaneous)

Cite this

A sociotechnical systems approach to enhance safety climate in the trucking industry : Results of an in-depth investigation. / Murphy, Lauren A.; Huang, Yueng-hsiang; Robertson, Michelle M.; Jeffries, Susan; Dainoff, Marvin J.

In: Applied Ergonomics, Vol. 66, 01.01.2018, p. 70-81.

Research output: Contribution to journalArticle

Murphy, Lauren A. ; Huang, Yueng-hsiang ; Robertson, Michelle M. ; Jeffries, Susan ; Dainoff, Marvin J. / A sociotechnical systems approach to enhance safety climate in the trucking industry : Results of an in-depth investigation. In: Applied Ergonomics. 2018 ; Vol. 66. pp. 70-81.
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