A Socio-Technical Model for Deploying Expert Systems—Part I: The General Theory

Ravi S. Sharma, David W. Conrath, David Dilts

Research output: Contribution to journalArticle

22 Citations (Scopus)

Abstract

This paper is addressed to an audience of managers and senior analysts involved with planning and controlling the knowledge engineering life cycle. We seek to provide them with a general framework for understanding the socio-technical implications of expert systems. More specifically, we argue that expert systems comprise two distinct but entwined subsystems. There is a technical component that concerns the task domain and the knowledge engineering process. As well, there is a social dimension of how users and managers relate to the system and how the system “fits” with the organization. We believe that understanding the associations between these factors is essential in evaluating the efficiency/effectiveness of expert systems.

Original languageEnglish (US)
Pages (from-to)14-23
Number of pages10
JournalIEEE Transactions on Engineering Management
Volume38
Issue number1
DOIs
StatePublished - 1991
Externally publishedYes

Fingerprint

Expert systems
Knowledge engineering
Managers
Life cycle
Planning
Expert system
General theory
Factors
Subsystem
Social dimension
Analysts

ASJC Scopus subject areas

  • Strategy and Management
  • Electrical and Electronic Engineering
  • Business and International Management
  • Management of Technology and Innovation
  • Industrial and Manufacturing Engineering

Cite this

A Socio-Technical Model for Deploying Expert Systems—Part I : The General Theory. / Sharma, Ravi S.; Conrath, David W.; Dilts, David.

In: IEEE Transactions on Engineering Management, Vol. 38, No. 1, 1991, p. 14-23.

Research output: Contribution to journalArticle

Sharma, Ravi S. ; Conrath, David W. ; Dilts, David. / A Socio-Technical Model for Deploying Expert Systems—Part I : The General Theory. In: IEEE Transactions on Engineering Management. 1991 ; Vol. 38, No. 1. pp. 14-23.
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