Validating a model of patient satisfaction with emergency care

Benjamin Sun, James G. Adams, Helen R. Burstin

Research output: Contribution to journalArticle

74 Citations (Scopus)

Abstract

Study objective: We sought to validate a previously developed model of emergency department patient satisfaction in a general population using a standard mailed format. The study aims to export the findings of a comprehensive ED quality-of-care study to an easily measured patient population. Methods: A double-sided, single-page survey was mailed to all patients discharged home from 4 teaching hospital EDs during a 1-month period. Determinants of patient satisfaction were analyzed with a previously developed multivariate, ordinal logistic-regression model. Results: The mail survey response rate was 22.9% (2,373/10,381). The survey validates the importance of previously identified determinants of patient satisfaction, including age, help not received when needed, poor explanation of problem, not told about wait time, not told when to resume normal activity, poor explanation of test results, and not told when to return to the ED (P

Original languageEnglish (US)
Pages (from-to)527-532
Number of pages6
JournalAnnals of Emergency Medicine
Volume38
Issue number5
DOIs
StatePublished - 2001
Externally publishedYes

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Emergency Medical Services
Patient Satisfaction
Logistic Models
Quality of Health Care
Postal Service
Teaching Hospitals
Population
Hospital Emergency Service
Surveys and Questionnaires

ASJC Scopus subject areas

  • Emergency Medicine

Cite this

Validating a model of patient satisfaction with emergency care. / Sun, Benjamin; Adams, James G.; Burstin, Helen R.

In: Annals of Emergency Medicine, Vol. 38, No. 5, 2001, p. 527-532.

Research output: Contribution to journalArticle

Sun, Benjamin ; Adams, James G. ; Burstin, Helen R. / Validating a model of patient satisfaction with emergency care. In: Annals of Emergency Medicine. 2001 ; Vol. 38, No. 5. pp. 527-532.
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