Use of a voice and video internet technology as an alternative to in-person urgent care clinic visits*

Patrick H. Brunett, Albert DiPiero, Christine Flores, Dongseok Choi, Hayley Kum

Research output: Contribution to journalArticle

3 Scopus citations


This study aimed to determine the feasibility of patient-initiated online Internet urgent care visits, and to describe patient characteristics, scope of care, provider adherence to protocols, and diagnostic and therapeutic utilization. A total of 456 unique patients were seen via Internet-based technology during the study period, generating 478 consecutive total patient visits. Of the 82 patients referred for an in-person evaluation, 75 patients (91.5%) reported to the clinic as instructed. None of the 82 patients recommended for in-person evaluation required an emergency department referral, hospital admission or urgent consultative referral. We conclude that real-time online primary and urgent care visits are feasible, safe and potentially beneficial in increasing convenient access to urgent and primary care.

Original languageEnglish (US)
Pages (from-to)219-226
Number of pages8
JournalJournal of telemedicine and telecare
Issue number4
StatePublished - Jun 6 2015



  • Home telecare
  • telecare
  • telehealth
  • telemedicine

ASJC Scopus subject areas

  • Health Informatics

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