Use of a voice and video internet technology as an alternative to in-person urgent care clinic visits*

Patrick Brunett, Albert DiPiero, Christine Flores, Dongseok Choi, Hayley Kum

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

This study aimed to determine the feasibility of patient-initiated online Internet urgent care visits, and to describe patient characteristics, scope of care, provider adherence to protocols, and diagnostic and therapeutic utilization. A total of 456 unique patients were seen via Internet-based technology during the study period, generating 478 consecutive total patient visits. Of the 82 patients referred for an in-person evaluation, 75 patients (91.5%) reported to the clinic as instructed. None of the 82 patients recommended for in-person evaluation required an emergency department referral, hospital admission or urgent consultative referral. We conclude that real-time online primary and urgent care visits are feasible, safe and potentially beneficial in increasing convenient access to urgent and primary care.

Original languageEnglish (US)
Pages (from-to)219-226
Number of pages8
JournalJournal of Telemedicine and Telecare
Volume21
Issue number4
DOIs
StatePublished - Jun 6 2015

Fingerprint

Ambulatory Care
Ambulatory Care Facilities
Internet
Technology
Primary Health Care
Referral and Consultation
Hospital Emergency Service

Keywords

  • Home telecare
  • telecare
  • telehealth
  • telemedicine

ASJC Scopus subject areas

  • Health Informatics

Cite this

Use of a voice and video internet technology as an alternative to in-person urgent care clinic visits*. / Brunett, Patrick; DiPiero, Albert; Flores, Christine; Choi, Dongseok; Kum, Hayley.

In: Journal of Telemedicine and Telecare, Vol. 21, No. 4, 06.06.2015, p. 219-226.

Research output: Contribution to journalArticle

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