TY - JOUR
T1 - The impact of a quality improvement program on employee satisfaction in an academic microsystem
AU - Varkey, Prathibha
AU - Karlapudi, Sudhakar P.
AU - Hensrud, Donald D.
PY - 2008/5
Y1 - 2008/5
N2 - Quality improvement is a potential method to enhance employee satisfaction. This study describes the impact of a program instituted to enhance employee satisfaction using the principles of high-performing microsystems. A shared leadership committee, participatory meetings, suggestion boxes, and quality improvement projects were implemented as part of the program. A follow-up survey 1 year after implementation of the program demonstrated an increase in employee perception of the division's desire to improve service (16%), opportunities to expand skills (17%), involvement in work decisions (25%), and the institution's interest in employee well-being (17%). Key drivers of discretionary effort (4 of 5), job satisfaction (2 of 6), and overall satisfaction (1 of 8) with the institution showed statistically significant improvement in the study division as compared with the other divisions in which no such program was implemented. Further research is needed to study systems changes that enhance employee satisfaction and their impact on patient and financial outcomes. (Am J Med Qual 2008;23:215-221).
AB - Quality improvement is a potential method to enhance employee satisfaction. This study describes the impact of a program instituted to enhance employee satisfaction using the principles of high-performing microsystems. A shared leadership committee, participatory meetings, suggestion boxes, and quality improvement projects were implemented as part of the program. A follow-up survey 1 year after implementation of the program demonstrated an increase in employee perception of the division's desire to improve service (16%), opportunities to expand skills (17%), involvement in work decisions (25%), and the institution's interest in employee well-being (17%). Key drivers of discretionary effort (4 of 5), job satisfaction (2 of 6), and overall satisfaction (1 of 8) with the institution showed statistically significant improvement in the study division as compared with the other divisions in which no such program was implemented. Further research is needed to study systems changes that enhance employee satisfaction and their impact on patient and financial outcomes. (Am J Med Qual 2008;23:215-221).
KW - Academic
KW - Employee satisfaction
KW - Microsystems
KW - Quality improvement
KW - Total quality management
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U2 - 10.1177/1062860608314957
DO - 10.1177/1062860608314957
M3 - Article
C2 - 18539983
AN - SCOPUS:43949116612
SN - 1062-8606
VL - 23
SP - 215
EP - 221
JO - American Journal of Medical Quality
JF - American Journal of Medical Quality
IS - 3
ER -