Risk managers' descriptions of programs to support second victims after adverse events

Andrew A. White, Douglas M. Brock, Patricia I. McCotter, Ron Hofeldt, Hanan H. Edrees, Albert W. Wu, Sarah Shannon, Thomas H. Gallagher

Research output: Contribution to journalArticle

18 Scopus citations

Abstract

Guidelines call for healthcare organizations to provide emotional support for clinicians involved in adverse events, but little is known about how these organizations seek to meet this need. We surveyed US members of the American Society for Healthcare Risk Management (ASHRM) about the presence, features, and perceived efficacy of their organization's provider support program. The majority reported that their organization had a support program, but features varied widely and there are substantial opportunities to improve services. Provider support programs should enhance referral mechanisms and peer support, critically appraise the role of employee assistance programs, and demonstrate their value to institutional leaders.

Original languageEnglish (US)
Pages (from-to)30-40
Number of pages11
JournalJournal of healthcare risk management : the journal of the American Society for Healthcare Risk Management
Volume34
Issue number4
DOIs
StatePublished - 2015
Externally publishedYes

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ASJC Scopus subject areas

  • Medicine(all)

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