Primary care provider perceptions and use of a novel medication reconciliation technology

Blake J. Lesselroth, Patricia J. Holahan, Kathleen Adams, Zhen Z. Sullivan, Victoria L. Church, Susan Woods, Robert Felder, Shawn Adams, David Dorr

Research output: Contribution to journalArticle

15 Citations (Scopus)

Abstract

Background Although medication reconciliation (MR) can reduce medication discrepancies, it is challenging to operationalise. Consequently, we developed a health information technology (HIT) to collect a patient medication history and make it available to the primary care (PC) provider. We deployed a self-service kiosk in a PC clinic that permits patients to indicate a medication adherence history. Patient responses are immediately viewable in the legacy electronic health record. This paper describes a survey developed to assess PC provider perceptions of our HIT and HIT implementation effectiveness. Methods We developed and administered a survey to all PC providers to assess technology implementation effectiveness. The survey included scales measuring (1) user attitudes towards MR, (2) perceptions of our HIT and (3) the local organisational climate for implementation. We also assessed the consistency and quality of tool use. Results Nearly 90% of PC providers responded to the survey and 58% indicated that they were familiar with the technology and had seen the tool output. Most providers believed that MR represented an important safety intervention, although 43% did not believe that they had the necessary resources to manage discrepancies. Composite scale scores for the 58% of respondents familiar with the HIT indicate that the majority favoured our tool over usual care. However, composite scale scores suggest that the climate for implementation at our facility was suboptimal. Overall, the quality and consistency of tool use among providers was very heterogeneous. Conclusions A patient self-service kiosk offers an efficientmechanismto collect amedication adherence history; provider survey responses indicate that they appreciated and used the MR kiosk output. Nonetheless, opportunities exist to improve data displays and embed decision support to facilitate discrepancy management.

Original languageEnglish (US)
Pages (from-to)105-118
Number of pages14
JournalInformatics in Primary Care
Volume19
Issue number2
StatePublished - Dec 2011

Fingerprint

Medication Reconciliation
Medical Informatics
Primary Health Care
Information technology
Health
Technology
History
Data Display
Medication Adherence
Electronic Health Records
Composite materials
Climate
Surveys and Questionnaires
Display devices
Safety

Keywords

  • Adverse drug events
  • Biomedical technology assessment
  • Computerised medical records systems
  • Consumer health information
  • Medication errors
  • Medication reconciliation
  • Patient portal
  • Self-service kiosk (non-MeSH)
  • User-computer interface

ASJC Scopus subject areas

  • Health Informatics
  • Family Practice
  • Leadership and Management

Cite this

Lesselroth, B. J., Holahan, P. J., Adams, K., Sullivan, Z. Z., Church, V. L., Woods, S., ... Dorr, D. (2011). Primary care provider perceptions and use of a novel medication reconciliation technology. Informatics in Primary Care, 19(2), 105-118.

Primary care provider perceptions and use of a novel medication reconciliation technology. / Lesselroth, Blake J.; Holahan, Patricia J.; Adams, Kathleen; Sullivan, Zhen Z.; Church, Victoria L.; Woods, Susan; Felder, Robert; Adams, Shawn; Dorr, David.

In: Informatics in Primary Care, Vol. 19, No. 2, 12.2011, p. 105-118.

Research output: Contribution to journalArticle

Lesselroth, BJ, Holahan, PJ, Adams, K, Sullivan, ZZ, Church, VL, Woods, S, Felder, R, Adams, S & Dorr, D 2011, 'Primary care provider perceptions and use of a novel medication reconciliation technology', Informatics in Primary Care, vol. 19, no. 2, pp. 105-118.
Lesselroth BJ, Holahan PJ, Adams K, Sullivan ZZ, Church VL, Woods S et al. Primary care provider perceptions and use of a novel medication reconciliation technology. Informatics in Primary Care. 2011 Dec;19(2):105-118.
Lesselroth, Blake J. ; Holahan, Patricia J. ; Adams, Kathleen ; Sullivan, Zhen Z. ; Church, Victoria L. ; Woods, Susan ; Felder, Robert ; Adams, Shawn ; Dorr, David. / Primary care provider perceptions and use of a novel medication reconciliation technology. In: Informatics in Primary Care. 2011 ; Vol. 19, No. 2. pp. 105-118.
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