Performance enhancement using a balanced scorecard in a patient-centered medical home

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

BACKGROUND AND OBJECTIVES: Oregon Health & Science University Family Medicine implemented a balanced scorecard within our clinics that embraces the inherent tensions between care quality, financial productivity, and operational efficiency. This data-driven performance improvement process involved: (1) consensus-building around specific indicators to be measured, (2) developing and refining the balanced scorecard, and (3) using the balanced scorecard in the quality improvement process. Developing and implementing the balanced scorecard stimulated an important culture shift among clinics; practice members now actively use data to recognize successes, understand emerging problems, and make changes in response to these problems. Our experience shows how Patient-centered Medical Homes can be enhanced through use of information technology and evidence-based tools that support improved decision making and performance and help practices develop into learning organizations.

Original languageEnglish (US)
Pages (from-to)735-739
Number of pages5
JournalFamily Medicine
Volume43
Issue number10
StatePublished - Nov 2011
Externally publishedYes

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Patient-Centered Care
Efficiency
Quality of Health Care
Quality Improvement
Consensus
Decision Making
Medicine
Learning
Organizations
Technology
Health

ASJC Scopus subject areas

  • Family Practice

Cite this

Performance enhancement using a balanced scorecard in a patient-centered medical home. / Fields, Scott; Cohen, Deborah.

In: Family Medicine, Vol. 43, No. 10, 11.2011, p. 735-739.

Research output: Contribution to journalArticle

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