Perceptions of healthcare providers' communication skills: Do they differ between urban and non-urban residents?

Lorraine S. Wallace, Jennifer Devoe, Ian M. Bennett, Steven E. Roskos, George E. Fryer

Research output: Contribution to journalArticle

11 Scopus citations

Abstract

We examined the association of place of residence-urban versus non-urban-with patients' perceptions regarding communication and interactions with healthcare providers. Respondents' perceptions of their healthcare providers' communication skills were assessed by responses to six items from the 2002 Medical Expenditure Panel Survey, a nationally representative survey of the civilian, non-institutionalized US population. After controlling for several covariates, respondents in urban areas reported poorer communication by their healthcare providers than non-urban respondents. Differences in perceived quality of communication could contribute to reduce use of preventive healthcare and indicates a need to improve healthcare provider-patient communication in the urban setting.

Original languageEnglish (US)
Pages (from-to)653-660
Number of pages8
JournalHealth and Place
Volume14
Issue number4
DOIs
Publication statusPublished - Dec 2008

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Keywords

  • Logistic models
  • Non-urban health
  • Physician-patient relations
  • Urban health

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health
  • Development
  • Geography, Planning and Development
  • Health(social science)

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