TY - JOUR
T1 - Patient experience of care in the safety net
T2 - Current efforts and challenges
AU - Zuckerman, Katharine E.
AU - Wong, Alicia
AU - Teleki, Stephanie
AU - Edgman-Levitan, Susan
PY - 2012/4
Y1 - 2012/4
N2 - Measuring patient experience of care fosters the delivery of patient-centered services and increases health care quality. Most pay-for-performance and public reporting programs focus on care provided to insured populations, excluding the uninsured. Using qualitative research methods, we interviewed leaders of California safety-net practices to assess how they measure patient experience of care and the measurement barriers they encounter. Most had unmet needs for assistance with data collection and quality improvement strategies for their patient population. Tailored measurement and quality improvement resources, coupled with policy mandates to give all patients a voice, would improve the quality of patient-centered care in safety-net organizations.
AB - Measuring patient experience of care fosters the delivery of patient-centered services and increases health care quality. Most pay-for-performance and public reporting programs focus on care provided to insured populations, excluding the uninsured. Using qualitative research methods, we interviewed leaders of California safety-net practices to assess how they measure patient experience of care and the measurement barriers they encounter. Most had unmet needs for assistance with data collection and quality improvement strategies for their patient population. Tailored measurement and quality improvement resources, coupled with policy mandates to give all patients a voice, would improve the quality of patient-centered care in safety-net organizations.
KW - Patient experience of care
KW - Primary care
KW - Quality improvement
KW - Quality of care
KW - Safety net
UR - http://www.scopus.com/inward/record.url?scp=84858786672&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84858786672&partnerID=8YFLogxK
U2 - 10.1097/JAC.0b013e31824a58e9
DO - 10.1097/JAC.0b013e31824a58e9
M3 - Article
C2 - 22415288
AN - SCOPUS:84858786672
SN - 0148-9917
VL - 35
SP - 138
EP - 148
JO - Journal of Ambulatory Care Management
JF - Journal of Ambulatory Care Management
IS - 2
ER -