Patient complaints of dental malpractice in Denmark 1983–86

Research output: Contribution to journalArticle

13 Scopus citations

Abstract

Abstract A system for handling complaints of dental malpractice was established in 1983 in an agreement between the Danish Dental Association and the National Health Insurance. Description is given of the system comprising county dental complaints boards and a national dental complaints board. Reports of all complaints directed to the boards during the first 31/2 Years were analyzed: 533 complaints to the county boards and 111 appeals to the national board. The complaints corresponded to 5 complaints per 100 dentists per year with considerable regional variation. Most complaints were reported in fixed and removable prosthetics, and most claims were of an economic nature. Almost two‐thirds of the complaints were supported by the boards. Themes for further study as well as certain problems concerning consumer satisfaction weighed against the responsibility to survey dentists' work are pointed out.

Original languageEnglish (US)
Pages (from-to)143-147
Number of pages5
JournalCommunity dentistry and oral epidemiology
Volume16
Issue number3
DOIs
StatePublished - Jun 1988

Keywords

  • consumer satisfaction
  • dental health services, dentist‐patient relations
  • dentists
  • insurance, health
  • malpractice
  • professional review organization

ASJC Scopus subject areas

  • Dentistry(all)
  • Public Health, Environmental and Occupational Health

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