Outcomes assessment survey: To determine patient satisfaction

Mary Ann Haisch

Research output: Contribution to journalReview article

Abstract

The dental healthcare marketplace is consumer driven. The astute practice manager monitors the effectiveness of patient care in terms of both the actual dental service rendered and the process used to deliver the service. One mechanism that can be helpful is the use of a patient satisfaction survey to determine the status of the relationship between the dental practice and patient's of record. This article presents a perspective on the importance of patient feedback as well as a sample survey form that may be useful to the practicing dental professional.

Original languageEnglish (US)
Pages (from-to)65-70
Number of pages6
JournalJournal of Contemporary Dental Practice
Volume1
Issue number2
StatePublished - Jan 1 2000

Keywords

  • Doctor-patient relations
  • Outcomes assessment
  • Patient satisfaction

ASJC Scopus subject areas

  • Dentistry(all)

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