Organizational and Behavioral Issues

Joan Ash, Nancy M. Lorenzi

Research output: Chapter in Book/Report/Conference proceedingChapter


While there is increasing recognition that organizational issues impact all aspects of clinical informatics, informaticians find it difficult to deal with these issues in a systematic, strategic way. The discipline of organizational behavior, which includes subjects such as organizational structure, culture, human resources management, power, politics and negotiation, leadership, motivation, and communication, offers the building blocks for informatics-related processes such as systems implementation, change management, strategic planning, and project management. We offer a model as an aid to understanding organizational and behavioral issues. The Golden Circle of Health Informatics Behavior model can guide development of informatics processes so that the end results, such as electronic health record implementation, health information exchange programs, telemedicine, research systems, and clinical decision support for personalized medicine, can be accomplished successfully.

Original languageEnglish (US)
Title of host publicationKey Advances in Clinical Informatics
Subtitle of host publicationTransforming Health Care through Health Information Technology
PublisherElsevier Inc.
Number of pages16
ISBN (Electronic)9780128095256
ISBN (Print)9780128095232
StatePublished - Jul 11 2017


  • Electronic health records
  • Hospital
  • Humans
  • Information systems/organization and administration
  • Organizational innovation
  • Personnel

ASJC Scopus subject areas

  • Medicine(all)
  • Health Professions(all)


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