Obtaining parental perceptions of the quality of services for children with special health needs

Gloria L. Krahn, Debra Eisert, Bryce Fifield

Research output: Contribution to journalArticle

27 Scopus citations


Analyzed responses from 295 parents across two service delivery sites to identify specific factors of satisfaction. Although General Satisfaction accounted for most variance, Clarity of Communication, Preappointment Wait and Information, and Clinic Efficiency were also identified as factors. Results are discussed in the context of a collaborative relationship between parents and providers. A shortened questionnaire that efficiently taps these areas of satisfaction is appended.

Original languageEnglish (US)
Pages (from-to)761-774
Number of pages14
JournalJournal of Pediatric Psychology
Issue number6
StatePublished - Dec 1 1990



  • Assessment
  • Interdisciplinary
  • Parental satisfaction
  • Patient satisfaction
  • Special health needs

ASJC Scopus subject areas

  • Pediatrics, Perinatology, and Child Health
  • Developmental and Educational Psychology

Cite this