Analyzed responses from 295 parents across two service delivery sites to identify specific factors of satisfaction. Although General Satisfaction accounted for most variance, Clarity of Communication, Preappointment Wait and Information, and Clinic Efficiency were also identified as factors. Results are discussed in the context of a collaborative relationship between parents and providers. A shortened questionnaire that efficiently taps these areas of satisfaction is appended.
- Parental satisfaction
- Patient satisfaction
- Special health needs
ASJC Scopus subject areas
- Pediatrics, Perinatology, and Child Health
- Developmental and Educational Psychology