Obtaining parental perceptions of the quality of services for children with special health needs

Gloria L. Krahn, Debra Eisert, Bryce Fifield

Research output: Contribution to journalArticle

27 Citations (Scopus)

Abstract

Analyzed responses from 295 parents across two service delivery sites to identify specific factors of satisfaction. Although General Satisfaction accounted for most variance, Clarity of Communication, Preappointment Wait and Information, and Clinic Efficiency were also identified as factors. Results are discussed in the context of a collaborative relationship between parents and providers. A shortened questionnaire that efficiently taps these areas of satisfaction is appended.

Original languageEnglish (US)
Pages (from-to)761-774
Number of pages14
JournalJournal of Pediatric Psychology
Volume15
Issue number6
DOIs
StatePublished - Dec 1990

Fingerprint

Quality of Service
Quality of service
Health
Communication
Parents
Questionnaire
Children
Context
Relationships
Surveys and Questionnaires
Specific factors
Factors
Collaborative relationships
Service delivery

Keywords

  • Assessment
  • Interdisciplinary
  • Parental satisfaction
  • Patient satisfaction
  • Special health needs

ASJC Scopus subject areas

  • Statistics, Probability and Uncertainty
  • Applied Mathematics
  • Genetics(clinical)
  • Biotechnology
  • Pediatrics, Perinatology, and Child Health
  • Developmental and Educational Psychology
  • Psychology(all)

Cite this

Obtaining parental perceptions of the quality of services for children with special health needs. / Krahn, Gloria L.; Eisert, Debra; Fifield, Bryce.

In: Journal of Pediatric Psychology, Vol. 15, No. 6, 12.1990, p. 761-774.

Research output: Contribution to journalArticle

Krahn, Gloria L. ; Eisert, Debra ; Fifield, Bryce. / Obtaining parental perceptions of the quality of services for children with special health needs. In: Journal of Pediatric Psychology. 1990 ; Vol. 15, No. 6. pp. 761-774.
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