Measuring Quality in Ethics Consultation

Sally E. Bliss, Jane Oppenlander, Jacob M. Dahlke, Gordon J. Meyer, Eva M. Williford, Robert Macauley

Research output: Contribution to journalArticle

4 Scopus citations

Abstract

For all of the emphasis on quality improvement-as well as the acknowledged overlap between assessment of the quality of healthcare services and clinical ethics-the quality of clinical ethics consultation has received scant attention, especially in terms of empirical measurement. Recognizing this need, the second edition of Core Competencies for Health Care Ethics Consultation1 identified four domains of ethics quality: (1) ethicality, (2) stakeholders' satisfaction, (3) resolution of the presenting conflict/dilemma, and (4) education that translates into knowledge. This study is the first, to our knowledge, to directly measure all of these domains. Here we describe the quality improvement process undertaken at a tertiary care academic medical center, as well as the tools developed to measure the quality of ethics consultation, which include post-consultation satisfaction surveys and weekly case conferences. The information gained through these tools helps to improve not only the process of ethics consultation, but also the measurement and assurance of quality.

Original languageEnglish (US)
Pages (from-to)163-175
Number of pages13
JournalThe Journal of clinical ethics
Volume27
Issue number2
StatePublished - Jun 1 2016
Externally publishedYes

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ASJC Scopus subject areas

  • Issues, ethics and legal aspects
  • Health(social science)
  • Health Policy

Cite this

Bliss, S. E., Oppenlander, J., Dahlke, J. M., Meyer, G. J., Williford, E. M., & Macauley, R. (2016). Measuring Quality in Ethics Consultation. The Journal of clinical ethics, 27(2), 163-175.