Life support withdrawal

Communication and conflict

Sally A. Norton, Virginia Tilden, Susan Tolle, Christine A. Nelson, Susan Talamantes Eggman

Research output: Contribution to journalArticle

73 Citations (Scopus)

Abstract

• BACKGROUND: Skillful communication between and among clinicians and patients' families at the patients' end of life is essential for decision making. Yet communication can be particularly difficult during stressful situations such as when a family member is critically ill. This is especially the case when families are faced with choices about forgoing life-sustaining treatment. • OBJECTIVES: Data from a larger study on treatment withdrawal (n = 74) indicated that the family members (n = 20) of some patients experienced conflict with clinicians during decision making. This secondary analysis was done to examine and describe the communication difficulties from the perspectives of patients' family members who experienced conflict with clinicians about the care and treatment of the patients during withdrawal of life support. • METHODS: A qualitative descriptive analysis of family members (n = 20, representing 12 decedents) who experienced conflict. • RESULTS: Families described several unmet communication needs during the often rapid shift from aggressive treatment to palliative care. These needs included the need for timely information, the need for honesty, the need for clinicians to be clear, the need for clinicians to be informed, and the need for clinicians to listen. • CONCLUSIONS: Although family members who experienced conflict were in the minority of the larger study sample, their concerns and needs are important for clinicians to examine. Paying careful attention to these communication needs could reduce the occurrence of conflict between clinicians and patients' families in caring for dying patients and reduce stress for all involved.

Original languageEnglish (US)
Pages (from-to)548-555
Number of pages8
JournalAmerican Journal of Critical Care
Volume12
Issue number6
StatePublished - Nov 2003

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Communication
Decision Making
Conflict (Psychology)
Therapeutics
Palliative Care
Critical Illness
Patient Care

ASJC Scopus subject areas

  • Medicine(all)
  • Nursing(all)

Cite this

Norton, S. A., Tilden, V., Tolle, S., Nelson, C. A., & Eggman, S. T. (2003). Life support withdrawal: Communication and conflict. American Journal of Critical Care, 12(6), 548-555.

Life support withdrawal : Communication and conflict. / Norton, Sally A.; Tilden, Virginia; Tolle, Susan; Nelson, Christine A.; Eggman, Susan Talamantes.

In: American Journal of Critical Care, Vol. 12, No. 6, 11.2003, p. 548-555.

Research output: Contribution to journalArticle

Norton, SA, Tilden, V, Tolle, S, Nelson, CA & Eggman, ST 2003, 'Life support withdrawal: Communication and conflict', American Journal of Critical Care, vol. 12, no. 6, pp. 548-555.
Norton, Sally A. ; Tilden, Virginia ; Tolle, Susan ; Nelson, Christine A. ; Eggman, Susan Talamantes. / Life support withdrawal : Communication and conflict. In: American Journal of Critical Care. 2003 ; Vol. 12, No. 6. pp. 548-555.
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