Abstract
National guidelines call for health care organizations to provide around-the-clock coaching for medical error disclosure. However, frontline clinicians may not always seek risk managers for coaching. As part of a demonstration project designed to improve patient safety and reduce malpractice liability, we trained multidisciplinary disclosure coaches at 8 health care organizations in Washington State. The training was highly rated by participants, although not all emerged confident in their coaching skill. This multisite intervention can serve as a model for other organizations looking to enhance existing disclosure capabilities. Success likely requires cultural change and repeated practice opportunities for coaches.
Original language | English (US) |
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Pages (from-to) | 34-45 |
Number of pages | 12 |
Journal | Journal of healthcare risk management : the journal of the American Society for Healthcare Risk Management |
Volume | 36 |
Issue number | 3 |
DOIs | |
State | Published - Jan 1 2017 |
ASJC Scopus subject areas
- General Medicine