National guidelines call for health care organizations to provide around-the-clock coaching for medical error disclosure. However, frontline clinicians may not always seek risk managers for coaching. As part of a demonstration project designed to improve patient safety and reduce malpractice liability, we trained multidisciplinary disclosure coaches at 8 health care organizations in Washington State. The training was highly rated by participants, although not all emerged confident in their coaching skill. This multisite intervention can serve as a model for other organizations looking to enhance existing disclosure capabilities. Success likely requires cultural change and repeated practice opportunities for coaches.
|Original language||English (US)|
|Number of pages||12|
|Journal||Journal of healthcare risk management : the journal of the American Society for Healthcare Risk Management|
|State||Published - Jan 1 2017|
ASJC Scopus subject areas