Implementing an error disclosure coaching model: A multicenter case study

Andrew A. White, Douglas M. Brock, Patricia I. McCotter, Sarah Shannon, Thomas H. Gallagher

Research output: Contribution to journalArticle

2 Scopus citations

Abstract

National guidelines call for health care organizations to provide around-the-clock coaching for medical error disclosure. However, frontline clinicians may not always seek risk managers for coaching. As part of a demonstration project designed to improve patient safety and reduce malpractice liability, we trained multidisciplinary disclosure coaches at 8 health care organizations in Washington State. The training was highly rated by participants, although not all emerged confident in their coaching skill. This multisite intervention can serve as a model for other organizations looking to enhance existing disclosure capabilities. Success likely requires cultural change and repeated practice opportunities for coaches.

Original languageEnglish (US)
Pages (from-to)34-45
Number of pages12
JournalJournal of healthcare risk management : the journal of the American Society for Healthcare Risk Management
Volume36
Issue number3
DOIs
StatePublished - Jan 1 2017

ASJC Scopus subject areas

  • Medicine(all)

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