Evaluating and Improving an Outpatient Clinic Scheduling Template Using Secondary Electronic Health Record Data

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Improving the efficiency of outpatient clinics is challenging in the face of increased patient loads, decreased reimbursements and potential negative productivity impacts of using electronic health records (EHR). We modeled outpatient ophthalmology clinic workflow using discrete event simulation for testing new scheduling templates that decrease patient wait time and improve clinic efficiency. Despite challenges in implementing the new scheduling templates in one outpatient clinic, the new templates improved patient wait time and clinic session length when they were followed. Analyzing EHR data about these schedules and their adherence to the template provides insight into new policies that can better balance the competing priorities of filling the schedules, meeting patient demand and minimizing wait time.

Original languageEnglish (US)
Pages (from-to)921-929
Number of pages9
JournalAMIA ... Annual Symposium proceedings. AMIA Symposium
Volume2017
StatePublished - Jan 1 2017

Fingerprint

Electronic Health Records
Ambulatory Care Facilities
Appointments and Schedules
Workflow
Ophthalmology

ASJC Scopus subject areas

  • Medicine(all)

Cite this

@article{1329f11101be413d85d445d1e29e9d45,
title = "Evaluating and Improving an Outpatient Clinic Scheduling Template Using Secondary Electronic Health Record Data",
abstract = "Improving the efficiency of outpatient clinics is challenging in the face of increased patient loads, decreased reimbursements and potential negative productivity impacts of using electronic health records (EHR). We modeled outpatient ophthalmology clinic workflow using discrete event simulation for testing new scheduling templates that decrease patient wait time and improve clinic efficiency. Despite challenges in implementing the new scheduling templates in one outpatient clinic, the new templates improved patient wait time and clinic session length when they were followed. Analyzing EHR data about these schedules and their adherence to the template provides insight into new policies that can better balance the competing priorities of filling the schedules, meeting patient demand and minimizing wait time.",
author = "Michelle Hribar and Sarah Read-Brown and Leah Reznick and Michael Chiang",
year = "2017",
month = "1",
day = "1",
language = "English (US)",
volume = "2017",
pages = "921--929",
journal = "AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium",
issn = "1559-4076",
publisher = "American Medical Informatics Association",

}

TY - JOUR

T1 - Evaluating and Improving an Outpatient Clinic Scheduling Template Using Secondary Electronic Health Record Data

AU - Hribar, Michelle

AU - Read-Brown, Sarah

AU - Reznick, Leah

AU - Chiang, Michael

PY - 2017/1/1

Y1 - 2017/1/1

N2 - Improving the efficiency of outpatient clinics is challenging in the face of increased patient loads, decreased reimbursements and potential negative productivity impacts of using electronic health records (EHR). We modeled outpatient ophthalmology clinic workflow using discrete event simulation for testing new scheduling templates that decrease patient wait time and improve clinic efficiency. Despite challenges in implementing the new scheduling templates in one outpatient clinic, the new templates improved patient wait time and clinic session length when they were followed. Analyzing EHR data about these schedules and their adherence to the template provides insight into new policies that can better balance the competing priorities of filling the schedules, meeting patient demand and minimizing wait time.

AB - Improving the efficiency of outpatient clinics is challenging in the face of increased patient loads, decreased reimbursements and potential negative productivity impacts of using electronic health records (EHR). We modeled outpatient ophthalmology clinic workflow using discrete event simulation for testing new scheduling templates that decrease patient wait time and improve clinic efficiency. Despite challenges in implementing the new scheduling templates in one outpatient clinic, the new templates improved patient wait time and clinic session length when they were followed. Analyzing EHR data about these schedules and their adherence to the template provides insight into new policies that can better balance the competing priorities of filling the schedules, meeting patient demand and minimizing wait time.

UR - http://www.scopus.com/inward/record.url?scp=85057225517&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85057225517&partnerID=8YFLogxK

M3 - Article

C2 - 29854159

AN - SCOPUS:85057225517

VL - 2017

SP - 921

EP - 929

JO - AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium

JF - AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium

SN - 1559-4076

ER -