Electronic health record note review in an outpatient specialty clinic: Who is looking?

Jimmy S. Chen, Michelle R. Hribar, Isaac H. Goldstein, Adam Rule, Wei Chun Lin, Haley Dusek, Michael F. Chiang

Research output: Contribution to journalReview articlepeer-review

Abstract

Note entry and review in electronic health records (EHRs) are time-consuming. While some clinics have adopted team-based models of note entry, how these models have impacted note review is unknown in outpatient specialty clinics such as ophthalmology. We hypothesized that ophthalmologists and ancillary staff review very few notes. Using audit log data from 9775 follow-up office visits in an academic ophthalmology clinic, we found ophthalmologists reviewed a median of 1 note per visit (2.6 ± 5.3% of available notes), while ancillary staff reviewed a median of 2 notes per visit (4.1 ± 6.2% of available notes). While prior ophthalmic office visit notes were the most frequently reviewed note type, ophthalmologists and staff reviewed no such notes in 51% and 31% of visits, respectively. These results highlight the collaborative nature of note review and raise concerns about how cumbersome EHR designs affect efficient note review and the utility of prior notes in ophthalmic clinical care.

Original languageEnglish (US)
Article numberooab044
JournalJAMIA Open
Volume4
Issue number3
DOIs
StatePublished - Jul 1 2021
Externally publishedYes

Keywords

  • ambulatory care
  • electronic health records
  • hospital
  • medical record systems-computerized
  • outpatient clinics

ASJC Scopus subject areas

  • Health Informatics

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