Clarifying Work-Family Intervention Processes: The Roles of Work-Family Conflict and Family-Supportive Supervisor Behaviors

Leslie B. Hammer, Ellen Ernst Kossek, W. Kent Anger, Todd Bodner, Kristi L. Zimmerman

Research output: Contribution to journalArticle

243 Scopus citations

Abstract

Drawing on a conceptual model integrating research on training, work-family interventions, and social support, we conducted a quasi-experimental field study to assess the impact of a supervisor training and self-monitoring intervention designed to increase supervisors' use of family-supportive supervisor behaviors. Pre- and postintervention surveys were completed, 9 months apart, by 239 employees at 6 intervention (N = 117) and 6 control (N = 122) grocery store sites. Thirty-nine supervisors in the 6 intervention sites received the training consisting of 1 hr of self-paced computer-based training, 1 hr of face-to-face group training, followed by instructions for behavioral self-monitoring (recording the frequency of supportive behaviors) to facilitate on-the-job transfer. Results demonstrated a disordinal interaction for the effect of training and family-to-work conflict on employee job satisfaction, turnover intentions, and physical health. In particular, for these outcomes, positive training effects were observed for employees with high family-to-work conflict, whereas negative training effects were observed for employees with low family-to-work conflict. These moderation effects were mediated by the interactive effect of training and family-to-work conflict on employee perceptions of family-supportive supervisor behaviors. Implications of our findings for future work-family intervention development and evaluation are discussed.

Original languageEnglish (US)
Pages (from-to)134-150
Number of pages17
JournalJournal of Applied Psychology
Volume96
Issue number1
DOIs
StatePublished - Jan 1 2011

Keywords

  • Family-friendly practices
  • Supervisor support
  • Supervisor training
  • Work-family intervention

ASJC Scopus subject areas

  • Applied Psychology

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