An evaluation of five bedside information products using a user-centered, task-oriented approach

Rose Campbell, Joan Ash

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26 Scopus citations

Abstract

Purpose: The paper compares several bedside information tools using user-centered, task-oriented measures to assist those making or supporting purchasing decisions. Methods: Eighteen potential users were asked to attempt to answer clinical questions using five commercial products (ACP's PIER, DISEASEDEX, FIRSTConsult, InfoRetriever, and UpToDate). Users evaluated each tool for ease-of-use and user satisfaction. The average number of questions answered and user satisfaction were measured for each product. Results: Results show no significant differences in user perceptions of content quality. However, user interaction measures (such as screen layout) show a significant preference for the UpToDate product. In addition, users found answers to significantly more questions using UpToDate. Conclusion: When evaluating electronic products designed for use at the point of care, the user interaction aspects of a product become as important as more traditional content-based measures of quality. Actual or potential users of such products are appropriately equipped to identify which products rate the highest on these measures.

Original languageEnglish (US)
JournalJournal of the Medical Library Association
Volume94
Issue number4
Publication statusPublished - Oct 2006

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ASJC Scopus subject areas

  • Library and Information Sciences

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