A Sociotechnical Multiple Perspectives Approach to the Use of Medical Scribes: A Deeper Dive into the Scribe-Provider Interaction

Sky Corby, Jeffrey A. Gold, Vishnu Mohan, Nicholas Solberg, James Becton, Robby Bergstrom, Benjamin Orwoll, Christopher Hoekstra, Joan S. Ash

Research output: Contribution to journalArticle

Abstract

Because of increased electronic health record use, many organizations are hiring medical scribes as a way to alleviate provider burnout and increase clinical efficiency. The providers and scribes have unique relationships and thus, this study's purpose was to examine the scribe-provider interaction/relationship through the perspectives of scribes, providers, and administrators utilizing qualitative research techniques. Participants included 81 clinicians (30 providers, 27 scribes, and 24 administrators) across five sites. Analysis of the scribe-provider interaction data generated six subthemes: characteristics of an ideal scribe, characteristics of a good provider, provider variability, quality of the scribe-provider relationship, negative side of the scribe-provider relationship, and evaluation and supervision of scribes. Future research should focus on additional facets of the scribe-provider relationship including optimal ergonomic considerations to allow for scribes and providers to work together harmoniously.

Original languageEnglish (US)
Pages (from-to)333-342
Number of pages10
JournalAMIA ... Annual Symposium proceedings. AMIA Symposium
Volume2019
StatePublished - 2019

ASJC Scopus subject areas

  • Medicine(all)

Fingerprint Dive into the research topics of 'A Sociotechnical Multiple Perspectives Approach to the Use of Medical Scribes: A Deeper Dive into the Scribe-Provider Interaction'. Together they form a unique fingerprint.

  • Cite this