A business case for quality improvement in addiction treatment: Evidence from the NIATx collaborative

Andrew R. Quanbeck, Lynn Madden, Eldon Edmundson, James H. Ford, K. John McConnell, Dennis McCarty, David H. Gustafson

Research output: Contribution to journalReview article

8 Scopus citations

Abstract

The Network for the Improvement of Addiction Treatment (NIATx) promotes treatment access and retention through a customer-focused quality improvement model. This paper explores the issue of the "business case" for quality improvement in addiction treatment from the provider's perspective. The business case model developed in this paper is based on case examples of early NIATx participants coupled with a review of the literature. Process inefficiencies indicated by long waiting times, high no-show rates, and low continuation rates cause underutilization of capacity and prevent optimal financial performance. By adopting customer-focused practices aimed at removing barriers to treatment access and retention, providers may be able to improve financial performance, increase staff retention, and gain long-term strategic advantage.

Original languageEnglish (US)
Pages (from-to)91-100
Number of pages10
JournalJournal of Behavioral Health Services and Research
Volume39
Issue number1
DOIs
StatePublished - Jan 2012

ASJC Scopus subject areas

  • Health(social science)
  • Health Policy
  • Public Health, Environmental and Occupational Health

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